SHIPPING AND RETURNS
All goods are shipped by Apollo Tools through our American Fulfillment distribution warehouse in Shakopee, Minnesota.
We make very efforts to ship all in-stock items within 24 hours.
Protection and safety measures due to the Corona Virus are resulting in increased fulfillment times and might take up to two business days, as noted on the checkout page. We will contact all customers who might encounter further delays or backorders and try to estimate a ship time.
We ship via Fedex, UPS 2nd Business Day Air, UPS Next Business Day Air for an incremental charge. Orders that qualify for free shipping will ship UPS ground.
We cannot ship orders to a PO Box or Internationally.
Before signing for receipt of any order, please check merchandise thoroughly for any damage or shortages. DO NOT SIGN for any damaged merchandise. By signing for any damaged merchandise, you are assuming all responsibility for the damaged goods. Please refuse the order and have UPS send it back to the originating address. If there are any shortages, they must be reported to Apollo Tools/American Fulfillment, Inc. within 24-48 hours upon receipt of the shipment.
We ship Monday through Friday except on Holidays.
Any in-stock items ordered on Friday after 12 PM Central time will ship on the following Monday. Please note that any orders placed on a Friday before 12PM Central time requesting Next Business Day Air shipping will not be delivered until the following Monday.
Apollo Tools/American fulfillment, Inc. and its carriers will not be shipping or delivering on:
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day, and Day after Thanksgiving
- Christmas Day
- Additional UPS holidays include: Day after Thanksgiving - Only Air packages will be delivered
- New Year's Eve - Only Air packages will be delivered
Prices are subject to change without notice. While we strive to produce an error free online catalog, we are not responsible for typographical or pictorial errors or errors due to changes in manufacturer's specifications. We reserve the right to refuse any order.
Free Standard Shipping on all orders above $39.99.
- Canceling items, combining orders, or changing your shipping address, speed, or preference might affect your order's eligibility for free shipping.
- Applies to U.S. delivery addresses in the 48 contiguous states only, excluding Alaska and Hawaii, and to APO/FPO addresses when using a United States ZIP Code only.
- The items will be shipped by USPS or UPS Ground or FEDEX ground, within 5 to 8 business day. We reserve the right to choose the carrier.
- Weekend or Express delivery cannot be requested for items that will be shipped free.
- We reserve the right to change or discontinue Free Shipping at any time.
- All returns must be made within 30 days of receipt of an item and the item must have an accompanying Return Goods Authorization (RGA) number to be accepted.
- You may request an Authorization Number by contacting an Apollo Tools/American Fulfillment, Inc. representative at 1-866-591-4749 or email us at firstname.lastname@example.org.
- Any items returned must be in new, unused condition in original manufacturer's packaging.
- If for any reason the item appears worn or used, the return will be refused.
- If the item is not returned in the original manufacturer's packaging in resalable condition, a 15% restocking fee will be applied or the return may not be allowed.
- Credit will be issued on the returned item for the original purchase price and applicable taxes only.
- Return shipping must be prepaid to the address below:
C/O American Fulfillment, Inc.
5775 12th Avenue East - Suite 110
Shakopee, MN 55379